We take your privacy seriously. This policy explains what personal data we collect, why we collect it, and how we use and protect it.
Rent Ready London is a trading name of Rent Ready Group LTD, a company registered in England and Wales. We are a property refurbishment and maintenance company serving landlords across East London and Essex.
For the purposes of UK data protection law, Rent Ready Group LTD is the data controller responsible for your personal data.
We collect personal data only when you actively provide it to us, for example by filling in our contact or quote request form, sending us an email, or messaging us on WhatsApp. We do not collect data through tracking technologies beyond basic server logs.
When you visit our website, our web server may log your IP address, browser type, referring page, and pages visited. This data is used only for security and basic analytics purposes and is not linked to your identity.
We use the information you provide solely to respond to your enquiry and carry out the services you request. Specifically, we may use your data to:
We do not use your data for marketing purposes, automated profiling, or pass it to third parties for their own marketing. We will never sell your data.
Under UK GDPR, we rely on the following legal bases for processing your personal data:
We use a small number of trusted third-party services to operate our website. We do not share your data with any third party for their own purposes.
Our contact and quote forms use Formsubmit.co to deliver form submissions to our inbox by email. When you submit a form, your data (including any file attachments) is processed by Formsubmit.co solely for the purpose of delivering that email. Formsubmit.co does not store your data beyond the delivery period. You can review their privacy practices at formsubmit.co.
Our website loads fonts from Bunny Fonts, a privacy-friendly font delivery service operated by BunnyWay d.o.o. in Slovenia (EU). Unlike Google Fonts, Bunny Fonts does not log or share visitor IP addresses. No personal data is transmitted to third parties outside the EU as a result of font loading.
Our website is hosted by Namecheap. Server access logs (IP addresses, page requests) are stored on their infrastructure in accordance with their privacy policy.
We will only disclose your data to other parties where required by law, court order, or where necessary to protect the rights or safety of individuals.
We keep personal data only for as long as necessary for the purpose for which it was collected, or as required by law.
When data is no longer needed, it is securely deleted from our systems and email accounts.
Under UK GDPR you have the following rights regarding your personal data. You can exercise any of these rights by contacting us at info@rentreadylondon.co.uk. We will respond within one calendar month.
You can request a copy of the personal data we hold about you.
You can ask us to correct inaccurate or incomplete data.
You can ask us to delete your data where we no longer have a lawful reason to hold it.
You can ask us to restrict how we use your data in certain circumstances.
You can object to our processing of your data where we rely on legitimate interests.
You can request a copy of data you provided to us in a portable format.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Our website does not use tracking or advertising cookies. The only browser storage we use is a service worker cache (part of the Progressive Web App functionality), which saves website files locally on your device so the site loads faster on repeat visits. This cache contains no personal data and can be cleared at any time by clearing your browser's site data.
Third-party services linked from our website (such as Google Fonts) may set their own cookies or make network requests subject to their own policies.
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS. Email communications containing personal data are handled within standard email security practices.
While we take security seriously, no method of electronic transmission or storage is 100% secure. If you have any concerns about the security of your data, please contact us.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch:
We may update this policy from time to time. The date at the top of the page will always reflect when it was last revised. Continued use of our website after any changes constitutes your acceptance of the updated policy.